RETURN POLICY

For Fashion and Ceramic
I hope​ you will love to buy from me, however if this is not the case, I promise to refund any item you are not happy with when you return it to me in a saleable condition within 14 days of the date shown on your dispatch note.
​Re-pack the item in its original packaging with labels and advertising material.
- On the packaging, cover your address with the D.R.J. Mathieu address found on the bottom of your delivery.
- Return the package by using the Post Office counters and ask for a proof of postage from the Post Office. Do not post the package through the Post Office without obtaining a certificate of posting.
- Keep your certificate of postage safe.
For Fashion
For hygiene reasons, try your bustier with the protective plastic film. Refund are available only when the bustier protection ( Protective plastic film ) has not been opened.

For Prints
Refund are available only for faulty or damaged prints.
Before expedition, I control personally each print to ensure the high standard of the Giclee Prints.
For faulty or damaged prints:
- Do not open the protective film.
- Re-pack the print in its original packaging with the certificate of authenticity and advertising material.
- On the packaging, cover your address with the D.R.J. Mathieu found inside of your delivery.
- Return the package by using the Post Office counters and ask for a proof of postage from the Post Office. Do not post the parcel through the Post Box without obtaining a certificate of posting.
- Keep your certificate of postage safe.

For Fashion, Ceramic and Prints, Returns are at your own expense.

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